Return & Exchange Policy

Thank you for shopping with Zairra. We take pride in the quality of our products and your satisfaction is very important to us. While we do not accept returns for change of mind, we have a clear policy for genuine issues related to product defects and sizing concerns. Please read our Return & Exchange Policy carefully before making a request.

Returns

We accept returns only in cases where the product is found to be defective or damaged upon delivery. If you receive a damaged item or the wrong product, please contact our support team within 7 days of delivery to initiate a return.

Please note:

• Returns will not be accepted for color preference, change of mind, or design preference.

• Orders cannot be canceled once they are placed and prepared for dispatch.

• International orders are not eligible for returns under any circumstances.

• Items must be unused, unwashed, and in original condition with all packaging and tags intact to qualify for a return.

To initiate a return, please email us at connect@zairra.in or call us at +91 98863 84199 with your order number, product photo, and reason for return.

Exchanges

We understand that size issues can occasionally occur. Zairra accepts exchanges only in cases of size concerns, provided that:

• The request is raised within 7 days of delivery

• The product is in unused, unwashed, original condition with tags and invoice

• The product has not been altered or customized in any way

We do not offer exchanges for different designs, colors, or styles.

Exchange Procedure

If your exchange request meets our eligibility criteria, please follow the steps below:

1. Contact our customer service team within 7 days of delivery via email or phone to initiate the exchange.

2. Our team will provide you with the return shipping address.

3. Securely pack the product in its original packaging and ship it back to us. Return shipping charges are to be borne by the customer.

4. Include a note inside the package with your:

   • Full Name

   • Order Number

   • Requested Size for Exchange

5. Once the parcel is received and verified, we will process the exchange and dispatch the replacement size within 3–5 working days, subject to availability.

Inspection and Approval

All returned items undergo a thorough inspection to ensure they meet our return and exchange guidelines:

• The product must be free from any stains, damages, perfume/scent, or wash marks

• Tags and labels must be intact and not tampered with

• The item must match the original order placed

If the item fails inspection, the exchange request will be rejected and the same item may be shipped back to you at your cost.

Non-Exchangeable Items

The following are not eligible for exchange:

• Products without original tags or packaging

• Worn, washed, or damaged items

• Items sent after the 7-day exchange window

• Custom-size or personalized products

Contact Us

If you have any questions about this Return & Exchange Policy, or if you wish to initiate a return or exchange, we’re here to help:

Phone: +91 98863 84199
Email: connect@zairra.in
Address:
NO 3, SHOP NO 2,
SANJEEVNAYAK LANE, 22ND CROSS,
CUBBONPET, Bengaluru,
Karnataka, India – 560002

We appreciate your support and thank you for choosing Zairra. Your satisfaction means everything to us.