Terms and Conditions

Welcome to Zairra!

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be legally bound by the terms and conditions outlined below. These terms apply to all visitors, users, and customers of the website and govern your access to and use of the services and products offered by Zairra. If you do not agree to any part of these terms, we request that you refrain from using our website.

Use of the Site

Zairra grants you a limited, revocable, non-exclusive, and non-transferable license to use this website solely for your personal, non-commercial shopping purposes. This license does not permit the following activities: reselling or commercial exploitation of site content, modifying or reproducing site materials without express written permission, or using data mining, robots, or similar data extraction tools.

Any use of the website that violates these terms, disrupts the platform, or attempts unauthorized access to the site’s infrastructure may result in termination of access and could lead to legal consequences. We reserve the right to deny service or block access to users found misusing the website.

Intellectual Property Rights

All content on Zairra.in—including but not limited to product descriptions, photographs, logos, branding elements, design layout, visual assets, graphics, audio, video, and software—is the intellectual property of Zairra or its content partners. This content is protected under Indian and international copyright, trademark, and intellectual property laws.

You are not permitted to copy, reproduce, republish, transmit, upload, or distribute any material from this website without prior written authorization. Misuse or unauthorized use of our intellectual property, including attempts to imitate our design or brand assets, is strictly prohibited and may lead to legal action.

Product Information and Accuracy

We strive to provide accurate and detailed information about all products listed on our website, including product specifications, material details, sizing, color, and pricing. However, inadvertent errors, typographical mistakes, or omissions may occasionally occur.

Zairra reserves the right to correct any errors and to update or revise product information at any time without prior notice. In cases where an order has been placed based on incorrect information, we reserve the right to cancel the order and refund the full amount paid. We encourage customers to contact our support team if they have specific questions about product details prior to making a purchase.

Pricing and Payment

All prices listed on Zairra.in are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Product prices are subject to change at our discretion due to market fluctuations, seasonal sales, or inventory availability. These changes can occur without prior notice.

Shipping costs (if any) will be clearly communicated at checkout. We accept multiple payment options, including credit/debit cards, UPI, and other secure digital payment methods. Your payment must be processed in full before the order is dispatched. In case of failed or incomplete transactions, we recommend contacting your bank or our support team immediately.

Shipping and Delivery

We are pleased to offer free shipping within India on all orders. Once an order is placed, it is typically processed and dispatched within 1–3 business days. Delivery timelines vary depending on the shipping address, but most orders are delivered within 7–10 working days.

Delays may occur due to factors beyond our control such as weather conditions, holidays, courier issues, or remote area restrictions. Once your order is shipped, you will receive a tracking number via email or SMS. Zairra is not responsible for lost or delayed shipments once the package has been handed over to the delivery partner.

Return and Refund Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may initiate a return request within 7 days of delivery. To qualify for a return or exchange:

• The product must be unused and in its original condition.

• All tags, labels, and packaging must be intact.

• You must provide the original purchase invoice.

Returned items will be inspected once received, and if approved, a refund will be issued to your original payment method within 5–7 working days. Products returned beyond the 7-day window or those found to be worn or damaged will not be accepted.

Please note that certain categories such as undergarments or hygiene-sensitive products may be excluded from return unless defective on arrival.

Limitation of Liability

Zairra, including its directors, employees, affiliates, and agents, shall not be liable for any direct or indirect damages arising from the use or misuse of the website or the purchase of any products from our platform. This includes, but is not limited to, loss of data, business interruption, loss of profits, shipping delays, or any other commercial damages.

In any event, the maximum liability of Zairra shall be limited to the amount paid by you for the product in question. By using this website, you acknowledge that you are doing so at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless Zairra and its representatives from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or related to:

• Your use or misuse of the website

• Violation of any terms outlined herein

• Infringement of intellectual property or privacy rights

• Any fraudulent or unlawful activity initiated under your account

This indemnification obligation will continue even after you cease using the website or terminate your account.

Modification of Terms

Zairra reserves the right to update, amend, or modify these Terms and Conditions at any time without prior notice. Such changes will take effect immediately upon being posted on the website. We encourage you to review this page regularly to stay informed of any revisions.

Your continued use of the website after the posting of changes constitutes your acceptance of the modified terms. If you do not agree to any changes, please discontinue using the site.

Entire Agreement

These Terms and Conditions, along with our Privacy Policy and any other legal notices or policies posted on the site, constitute the entire agreement between you and Zairra regarding your use of the website and the products offered. This agreement supersedes any prior communications, whether oral or written, between you and us.

Governing Law and Jurisdiction

This agreement shall be governed by and interpreted in accordance with the laws of India. Any disputes that arise in connection with these Terms and Conditions or your use of the site shall fall under the jurisdiction of the courts of Bengaluru, Karnataka.

Contact Information

For any questions, feedback, or clarifications regarding these Terms and Conditions, please reach out to us at:

Phone: +91 98863 84199
Email: connect@zairra.in
Address:
NO 3, SHOP NO 2,
SANJEEVNAYAK LANE, 22ND CROSS,
CUBBONPET, Bengaluru,
Karnataka, India – 560002